We love our clients and appreciate you trusting us with your hair.  We know hair IS everything.  We appreciate you trusting us with your hair. 

Here at Ron King Salon we want to be upfront and transparent with you about our policies, what’s needed to secure your appointment, and any fees you could incur.

OUR CREDIT CARD POLICY

When you come in for your next visit, the credit card used for your service or purchase will be added to your profile automatically. Having your card on file, while a booking requirement offers you several benefits!

You’ll enjoy contactless payment at each visit, you’ll be able to charge the card on file or use another card of your preference.

Time to replenish your home haircare? Visit our online store and select what products you need to replenish, the option to pick-up, deliver, or ship your favorite products right to your home is at the click of a button.

Download our Ron King Salon app in the Apple and Android app store and reap the rewards!!!! Enjoy access to your visit and purchase history. Easily book or reschedule a reservation anytime. Or change the card you want to keep on file all at your finger tips.

At Ron King Salon we are excited to offer upgraded, secure technology that allows you to visit and shop when and how you want to.

BOOKING DEPOSITS

We require a non-refundable 50% deposit for all extension appointments and any appointment 4 hours and over, and such appointments have a 48-hour cancellation policy.  Reservations rescheduled 48-hours in advance will have the deposit moved to hold the new reservation.  Reservations canceled with in 48-hours of the reservation will forfiet the non-refundable deposit.  

OUR CANCELATION POLICY

Your appointments are very important to us, it is reserved especially for you. We understand that sometimes schedules need adjustments, therefore we request 48-hour notice for any cancellations.

It’s important to understand when an appointment is forgotten or cancelled without notice other clients lose the opportunity to fill the appointment. Don’t worry we’ve got your back; appointments are confirmed 48 hours prior by email or text; and we follow-up by phone if you missed confirming electronically. We won’t let you forget.

Feeling ill with a fever or cough, stay home and be well. Just give us a jingle the morning of the appointment and immediately reschedule and we’ll waive the cancellation fee.

The bottom line….

Failure to reschedule an appointment within 48 hours will incur a non-refundable charge equal to 50% off your Appointment Fee.

No Showing your appointment will lead to a non-refundable charge of the FULL Appointment Fee for your reservation.

What’s an appointment fee? An Appointment Fee = Cost for the HairStylist to execute the service requested ex. Highlights.

Our cancellation policy gives us amble time to notify other clients of availability and allows our staff to maximize our time and provide exemplary service to ALL our clients.

TIMELINESS

Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule your appointment, in which case you will be charged a Late-Cancelation Appointment Fee equal to 50% of the scheduled service.

ENVIRONMENTAL SERVICES

We are Green Circle certified! The U.S. salon industry creates millions of pounds of waste each year, but at Ron King Salon, you can rest assured that your visit is sustainable and practically waste-free. As a proud member of Green Circle salons, we divert 95% of our waste from landfills and waterways.

This certification also looks at our energy, lighting, water, cleaning products, and every part of your salon experience. It guides our operations to minimize impact on our planet and its resources. The $10 Environmental Services Fee on your bill helps fund all of the green changes that reduce the carbon footprint of your visit. Without the ESF, this impactful program could not exist. With this small contribution, you are partnering with us to make positive green change. Learn more about our green partners.

www.greencirclesalons.ca

www.sustainbeauty.co

OUR COMMITMENT TO YOU!

At Ron King Salon, we ensure that every salon experience is an exceptional one,  you will enjoy the atmosphere and services of one of Austin’s most exclusive boutiques and receive the personal attention and artistry required to give you the results you desire.  

YOUR SATISFACTION IS KEY – if you are ever not satisfied with the service that you receive- we’ll make it right!

Clients who are not satisfied with any service can notify us within 7 days of their appointment and we’ll schedule you for a service adjustment.  

ALL SALES ARE FINAL. All sales are final. No refunds on any retail products, services, extensions, wigs, accessories, hair packages, facial packages, gift cards, or any other items or services not listed.

INCLUSION AND KINDNESS

We expect kindness and inclusion not only from our staff but also from our clients. We insist that our team treat every single person they interact with at our salon with upmost respect and dignity. There have been a few instances where clients have returned that kindness with disrespectful or insulting language or behavior to members of our team. In those instances we have had to ask those clients not to return. Please know that we reserve the right to invoke this policy, entirely at our discretion, for any clients who choose to be disrespectful in our salon.

PETS

As much as we love our furry friends, the salon is not a good environment for pets. It’s against city and state health regulations to have animals in the salon unless they are certified service animals.

We have to also consider our employees and clients who may be allergic or afraid.

We’ve also found that the salon’s different chemicals and aromas can irritate your animal’s acute senses.